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The Motor OMBUDSMAN The Motor OMBUDSMAN

MOTOR INDUSTRY CODE OF PRACTICE FOR SERVICE AND REPAIR

As an approved Mitsubishi dealership for Mitsubishi Motors in the UK we subscribe to the Office of Fair Trading Approved Motor Industry Code of Practice for Service and Repair.

Under the Code we commit to an open, transparent and fair method of business. By subscribing to the Code, we are demonstrating our commitment to operate as a responsible business and deliver high levels of customer satisfaction. We commit to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

The Motor Ombudsman’s Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute. The Motor Ombudsman’s Dispute Resolution Service can be found on their website: themotorombudsman.org or call their consumer advice line: 0345 241 3008

Motor code of practice service and repairs
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